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Although your bank doesn't have access to the content of your documents, you can still contact them if you can't find the payment in your banks statements or if you have questions about the Zoomit functionality in Internet and Mobile Banking.

If you contact your bank, have the following information at hand:

  • The 'bank account number' to which the document was send.
  • The 'name of the addressee' of the document.
  • The 'name of the sender' and the 'date' or 'number' of the document.