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This can happen in two exceptional circumstances:

  • A problem happened while processing the payment status. If you can find the payment in your banks statements, you can change the payment status manually into Paid elsewhere.
  • A sender you didn’t accept yet in Zoomit proposes you a document to pay. If you did the payment outside Zoomit, you can ignore this message. You are advised to accept all senders available I Zoomit to avoid this issue.