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While activating your Isabel SmartCard, you receive the following error message: "000002 - Configuration Error. Key for integer value not found"

Contact your IT and have the following verified:

  • For Windows, you should have read/write rights on the Isabel folders in the registry

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Isabel

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Isabel

  • For MacOS, you should have read/write rights on the Plist of Isabel

~/Library/Preferences/com.isabel.ISA_LAYER.plist