FAQ
I want to upgrade my computer or install Isabel on another computer
You can install the Isabel Security Components on another computer (see the installation manual below). Keep in mind that your computer must meet the system requirements (almost all computers running Windows 7, 8.1 or 10 will meet these requirements).
In case you want to use Isabel on multiple computers, you can share the same card reader or order an additional one.
Will my data in Isabel 6 be available on another computer?
All data in Isabel 6 will be available as it is a cloud application and no data is stored locally.
In case you are using the optional module Isabel Offline Reporting, you will need to install Isabel Offline Reporting on your new computer. Once installed, you can backup your data from your old computer and restore it on your new computer.
Installation Manual for 
Installation Manual for Windows
You can find the Isabel Security Components in the Windows download area.
Open the file
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Welcome Screen
License agreement
Confirm that you agree to terms of the software license agreement.
Security information regarding SmartCard operations
Read and confirm the message.
Verification of Installation Requirements
During the installation the system requirements will be checked and displayed in a report:
OK: This condition has been met.
Warning: This condition is not met or it could not be verified. You are allowed to continue, but it is recommended to manually verify this condition in order to prevent issues in the future.
Error: This requirement was not met. You will not be able to continue the installation. You will need to restart the installation after this requirement has been corrected.
Select Destination Folder
The default destination folder for the installation of the Isabel Security Components will be proposed. The destination folder can be modified if needed (only for advanced users).
Additional shortcuts
You can opt to add Isabel shortcuts on your desktop and/or to your favorites.
Trusted sites
In order for the Isabel application to function properly in Internet Explorer, a number of websites used by the application have to be added to the list of Trusted sites.
Installation list
In this screen you'll find an overview of all the components that will placed on your computer. If you would like to make a change to this, you can use the Back button to return to previous sections and reconfigure them. If everything in the list is correct, click Install.
Installation processing and finalizing
After the installation of the Isabel Security Components you will receive following options:
- Start the connectivity program (recommended): this will give a first indication if extra actions are required for your firewall or proxy settings. Please contact your IT or system administrator if one of these tests fails.
- Show the Windows Installer log: this will open a new document with the installation log. If the installation would fail this could be a source of information.
- Install the additional features: this will start the installation of the selected additional features. This option will not be available if no additional features have been selected.
Reboot your pc.
After the installation.
- Install the webextensions when using one of the following browsers:
- Next, go to:
- www.isabel.eu/start to activate your Isabel smartcard; or
- www.isabel.eu/login6 to log in to Isabel 6
Installation Manual for 
Installation Manual for MacOS
Download the Isabel Security Components and open the disk image
You can find the Isabel Security Components in the Mac download area.
Click on the Download button or select the desired version to initiate the download.
When using the default browser Safari, the installation package will be downloaded into the Downloads folder.
Click on the Downloads folder in the Dock, then click on the Isabel Security Components disk image to open it.
Start the installer
Double-click on the blue icon to start the installer.
Welcome screen
Read me: Security information regarding SmartCard operations
Read the message and continue.
License: Software License Agreement
Confirm that you agree to the terms of the software license agreement.
Installation Type: Free space requirements & confirm system restart
The installer shows the space required for a standard installation. Click on Install to proceed.
The computer must be restarted after completing the installation.
Installation: Confirm administrator credentials & complete installation
Enter your credentials (or those of an administrator if you do not have administrator rights) and click on Install Software:
The installation will now proceed.
Summary: Completion & request to move installer to the Trash
Reboot your pc.
After the installation.
- Install the webextensions when using one of the following browsers:
- Next, go to:
- www.isabel.eu/start to activate your Isabel smartcard; or
- www.isabel.eu/login6 to log in to Isabel 6