You would like your PIN letter to be sent to another person or address
If you want to change the delivery address or the name of the person who receives the PIN envelope (or both), please contact our helpdesk
You have not received your PIN mailing yet
If your PIN letter has not arrived within 4 business days, contact our helpdesk.
The envelope containing the PIN code has been opened, damaged, stolen or lost.
If the envelope containing your PIN letter has been opened, damaged, stolen or lost before the activation of your Isabel SmartCard, immediately contact our helpdesk .