Isabel 6 - You are entering the One-Time Activation code but it does not work (1012)

1. Double check if you did not make a typo on the screen.


2. Make sure that the expirationdate that is written on the letter has not passed. If this is the case, order a new code.


3. When the IsaKey is activated, the code becomes invalidated, you can not use this code anymore. If this is the case, order a new code.


4. If you entered ten times the wrong code, the code is not useable anymore. If this is the case, order a new code.


5. Make sure you followed the process on the letter containing then code. A securitycheck is needed before the code can be used.

Send an email to customercare@isabel.eu if you need a new One-Time Activation Code and provide:

• Your User id.
• A copy of your eID.
• Your delivery address.