Isabel 6 - Your Isabel 6 invoices and the use of Zoomit (45208)

Via Zoomit

By e-mail

If you would like to have your invoice sent via email, fill in the online contact form and state clearly to which email address we should send the invoice. The invoices are sent free of charge.

Via Peppol

If you would like to have your invoice sent via Peppol, fill in the online contact form and clearly state that you wish to receive the invoice via Peppol. The invoices are sent free of charge.

On paper

If you prefer your Isabel invoices on paper, fill in the online contact form and state clearly to which address we can send the invoices to. We charge a fee per invoice sent, in accordance with our Rate Card Isabel 6 – Customer.

You can indicate an email address via the Zoomit application in the registration screen or via the Zoomit preferences. You will receive an email notification as soon as a new invoice has arrived.

1. Click the Zoomit button on the Welcome page of Isabel 6 to open a Zoomit session in a new window.
2. Select the tab Settings and then Change.
3. Enter your email address and language for the notifications.
4. Click on Save to confirm.

Your Isabel S.A. invoice is paid automatically through a monthly direct debit. You will be notified by Isabel 10 days before your account is debited via your invoice, that will mention, amongst others:

• the date of the execution of the debit (this date equals the invoice due date);
• the underlying contract number valid as base for the invoice;
• the amount to be debited;
• the mandate number valid as base for the account to be debited.

Isabel will resend the direct debit if the first direct debit was not fulfilled.

If for some reason, missing SDD information or insufficient provision on account, your invoice still couldn’t be paid through Direct Debit, you will have to pay the due amount manually. This can be done on one of the following accounts:

When you pay please add as message the document number and/or customer-id mentioned on your invoice.

Tip: You can also find the account numbers from Isabel S.A. on the first page of your Isabel invoice (at the bottom).

The sum will automatically be deducted from the next SDD.

If you wish to have the sum refunded, contact Isabel Customer Care via our online contact form.

Attention:

• After modification of your VAT number, you will no longer be able to consult the Isabel 6 invoices established on the old VAT number in the Zoomit application. You will need to store all these invoices before the modification of your VAT number.
• After modification of your VAT number or company name you will loose your history on eGov applications. (Intervat, Belcotax,...)
• In case you ask for the change of a VAT number, a legal representative needs to sign the document mentioned below. Both digital and manual signatures are accepted. In case of a manual signature, a copy of the eID of the signer is mandatory.

After you have carefully read the above information, please complete this document and send it to customercare@isabel.eu.

Fill in the online contact form, mention you want to change your SDD account and provide the email address of the legal representative.

The legal representative will receive an email from invoice@isabelgroup.eu with the document to sign.

Contact Isabel Customer Care via our online contact form.

If you want to restrict access to your document senders to specific users in your Isabel 6 subscription, fill in the appropriate part of the following  PDF document.

The current version of Isabel 6 is not integrated with Zoomit. This means that the Pay functionality via Zoomit is currently not implemented in B2B.

However a Pay button exists, when clicking on it you will receive a message that redirects you to Isabel 6. To pay an invoice, start Isabel 6 and use the payment data from the displayed invoice via Zoomit to enter the payment manually into Isabel 6.

When the payment is done, you can manually adapt the payment status in Zoomit.

The maximum availability of Zoomit documents is defined by the sender. This varies from 6 months to 60 months maximum. You can find the exact period here.

Possible causes:

• You didn't accept the sender yet. You can verify this by going to the Senders tab and verifying if the issuer of the document is set as Accepted in the list.
• Your company's VAT number has recently been changed.
  1. Download and save the existing invoices/documents.
  2. Contact Isabel Customer Care, who will verify the registration of your new VAT number.
     Important: after a VAT change has been registered, only the new invoices (sent after this change) will be accessible in your Zoomit environment. This is why old invoices must be downloaded before the adaptation.
  3. When this is done, you will need to re-accept the senders (because a VAT change implies unsubscribing from the past Zoomit senders).
• The sender has been refused. If you or any of your mandated users have refused a sender, neither you nor any of these mandated users will receive this sender's document in Zoomit anymore. You and all other mandated users will lose access to the history of documents as well. It is recommended to download your documents before clicking on Refuse sender.
• Your sender did not make the document available to you. Zoomit provides access to the documents hosted by the senders and does not decide what is available or to whom. If you are missing a document, please contact your sender(s). 

Disable software and browser extensions intended to block popups and retry.

Contact Isabel Customer Care via our online contact form.

First, verify if you have indicated an e-mail address in the registration screen of the Zoomit application or via the Zoomit preferences.

If you can only receive e-mail messages from trusted senders : Check if your IT service has added invoicing@isabelgroup.eu to the whitelist. 

It might be that a document is available in Zoomit before a notification is sent to you. If you have already consulted the document in this period, you will not receive an e-mail notification for this document.

If you still receive e-mail notifications after your Isabel user has been deactivated, please verify the following steps:

1. At the bottom of the email is written which banking platform should be accessed to consult the mentioned invoices, if 'Isabel banking' is not mentioned, please connect to the corresponding banking platform. In case 'Isabel banking' is  mentioned, please continue with step 2.
2. The mentioned user's email address might be linked to another Isabel 6 card in the same contract, for example: if one person has multiple cards or is responsible for multiple cards. If possible, please verify the Zoomit setting of the other Isabel 6 cards where this address might be configured.

You can verify the configured e-mail address as follows: Logon to Isabel 6 --> on the homepage, click on the 'Zoomit' button --> click on 'Settings' --> On the right hand side you will be able to 'Modify' the email address.
If the step above did not provide you with a solution please forward the received message to customercare@isabel.eu. Provide the addressee's email address and, if possible, the user ID of the deactivated user.

Only the addressee named by the sender has access to documents that are made out to him. The addressee can decide to grant access rights to other users.

As the addressee, to allow other people in the same contract to consult a document:

1. Select Senders.
2. Select the sender for which you want to modify access rights. On the right select Access to the documents.
3. Select Modify next to Access Granted.

Please contact Customer Care if the addressee is no longer a user in your Isabel subscription.